A Request for Information (RFI) leading to a Request for Proposal (RFP) is the classic and generally reliable way to find an ITAD provider that meets your business needs. However, simply comparing the responses to the RFP lacks the actual testing necessary to understand which contending vendors will be the best fit for your asset disposition requirements. How many times have you heard or thought to yourself: “They looked great in the RFP, but not so good in reality”? What if you could actually experience the services of an ITAD provider before making a forward contract commitment?
This is where a pilot program comes in, allowing you to experience the reality of an ITAD provider’s services beyond the promises of an RFP. A pilot program exposes the quality of service of the ITAD providers you have selected and how well they perform the processes and services you expect. While an RFP can mark the declared capabilities of each provider, the pilot program provides direct information on the performance of their services. With this knowledge and experience, you can make an informed decision as to which ITAD provider will meet or exceed your expectations. Nothing uncovers the pros and cons from value recovery to SLA management, customer service, and reporting, like the real-time experience. Most importantly, a pilot program will allow observation of data security procedures and environmental compliance programs. If, during the trial period, you don’t see “best-in-class” performance, you’re unlikely to magically see it once you sign on the dotted line.
Also, when the inevitable issues arise, understanding how your supplier will respond under pressure and whether they can continue to deliver as advertised is key. The ability to effectively troubleshoot while still providing world-class service will set that ITAD provider apart from the rest.
Ultimately, you want an ITAD partner who protects your brand, understands your requirements and delivers value. What better way to measure the effectiveness of an ITAD service than to experience it first hand?
What to look for beyond the RFP:
- Real value recovery
- Quality of customer service and responsiveness
- Real SLA management
- Detailed and timely information
- Data security and environmental compliance processes
- Incident and exception resolution processes
It has become more apparent that ITAD providers promise you everything, tell you exactly what you want to hear but have little evidence to back up their claims. With Sipi, you won’t have to worry about that, we are confident that you will find value in the processes and services we provide, and we offer a pilot program to prove it. Contact us for more information…
