A Request for Information (RFI) that leads to a Request for Proposal (RFP) is the classic and generally trusted, way to find an ITAD provider who meets your company’s needs. Yet, simply comparing RFP responses lacks the actual proof needed to understand which of the contending providers will indeed be the best fit for your asset disposition requirements. How many times have you heard, or thought to yourself, ‘They looked great on the RFP, but not so much in reality’? What if you could actually experience an ITAD provider’s services before you make a term contract commitment?
This is where a pilot program comes in, giving you the opportunity to experience the reality of an ITAD provider’s services, beyond the promises of an RFP. A pilot program exposes the service quality of the ITAD provider(s) you have selected – how well they perform the processes and services you expect from them. While an RFP may check-off each provider’s stated capabilities, the pilot program affords direct insight into their service execution. Armed with this knowledge and experience, you can make an informed decision about which ITAD provider will meet, or exceed, your expectations. From value recovery to SLA management, customer service, and reporting, nothing uncovers the pluses & minuses like real-time experience. More importantly, a pilot program will allow observation of data security procedures and environmental compliance programs. If during the trial period, you don’t see ‘best in class’ performance, it’s unlikely you’ll magically see it once you sign on the dotted line.
Also, when the inevitable issues arise, it’s key to understand how your provider will respond under pressure, and if they can continue to deliver as advertised. The ability to work through problems effectively, while still providing top-notch service, will set that ITAD provider apart from the others.
Ultimately, you want an ITAD partner who protects your brand understands your requirements, and delivers value. What better way to measure the effectiveness of an ITAD service than to experience it firsthand?
What to look for beyond the RFP:
• Actual value recovery
• Quality of customer service & responsiveness
• Actual SLA management
• Reporting detail and timeliness
• Data security & environmental compliance processes
• Incident and exception resolution processes
It has become more evident that there are ITAD vendors out there that promise you everything, tell you exactly what you want to hear, but have little evidence to back-up their claims. With Sipi, you won’t have to worry about that, we are confident that you will find value in the processes and services we provide and offer a pilot program to prove it. Contact us to learn more.