New exchange portal provides quick access to all your data
Sipi Asset Recover (SAR) is pleased to announce the launch of our new exchange portal for customers, allowing real-time access to all your data. Whether you need to track an asset and check the status, get a copy of a certificate of destruction, or see a detailed financial report, all that information is just a few clicks away through the new secure portal.
We listen and respond
Listening to our customers over the years, we identified an area for improvement. Our customers needed the ability to pull data in real-time and search for an asset by many fields, including by serial number, for tracking purposes. Additionally, on-demand access to certificates of destruction was a top request, especially from our banking and hospital customers. The highest security standards must also be met, as some customers house sensitive, private information and may have to comply with government regulations.
Every customer is unique and has different needs and requirements for their custom reports, so the new solution we were developing also needed to be flexible. Flexibility in reporting meant providing access to real-time filterable data pertaining to assets (serial number), logistics, and financial information, including details, such as the final disposition of a specific serial numbered asset.
Data access and service requests on your schedule
SAR reached out to its IT services and solutions partner, Magenium Solutions, to help with the development of this new portal.
The new custom portal that Magenium created allows any remote client to securely connect using OAuth 2.0 to download their data. This ensures that the data remains secure, and customers can easily manage monthly reports, get financial reports, track inventory, and access certificates of erasure and recycling when necessary.
Additionally, the new API system allows customers to automate the process of calling for a service request from Sipi. Scheduling a pick-up of retired assets is now a hands-off process. When a customer has retired equipment in need of disposition, for example, they tell the portal how many items to pick up, when they would like them scheduled, if they need certificates of destruction, and where to find the items to pick up. Sipi receives the request, and the team is set into action.
Using ServiceNow and the new customer portal, everything is tracked with all the details the customer needs to know, including the date the asset was retired, which department it belongs to, and any other details the customer needs for their inventory, right down to serial numbers. Once the selected items are picked up and properly disposed of, customers automatically receive a report. Later, when customers require inventory reports, they can quickly look up the status of an asset at any time, allowing concise tracking and reporting.
The new portal is a success
Sipi AR is proud to offer this new portal to their customers, and it shows in the comments from customers who have used the new system. Customers comment about the easy access to information just when they need it because you know there is going to be a time when you need a detailed financial report at the 11th hour. No more waiting for someone to be available to handle your request.
Whether your requirements involve value recovery, responsible recycling, asset inventory, or data destruction, Sipi AR creates programs like this to meet your needs—while maintaining the highest levels of physical and data security. Find out more about Sipi AR and how they can help with your ITAD needs; start a partnership with them today for an easier tomorrow.
Do you have business processes that could be automated? Magenium can help you find unique ways to smooth out the kinks in your workflow.